Return & Refund Policy

Last updated: 9 November 2026

At WHRN, customer satisfaction is important to us. We offer a 30-day return policy for all eligible purchases made through our website.

1. Return Period

You have 30 days from the date you receive your order to request a return.

This policy is in addition to your statutory consumer rights, including your legal right to cancel most online purchases within 14 days of receiving the goods under UK consumer law.

2. Return Eligibility

For returns under our voluntary 30-day return policy:

Products must be in good condition.
Products must be unused and complete, with all original accessories.
Original packaging should be included where reasonably possible.
Proof of purchase or your order number must be provided.

These conditions do not restrict your statutory rights. You may inspect products as reasonably necessary to establish their nature, characteristics and functioning.

Faulty, damaged or incorrectly supplied products are handled separately under applicable consumer protection legislation.

3. Free Returns

WHRN offers free returns throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.

There are no return shipping charges for eligible returns.

We will provide a prepaid return shipping label and instructions once your return request has been approved.

Please contact us before sending any product back.

4. How to Request a Return

To request a return:

Contact us at contact@wahrenco.com.
Include your order number and the reason for your return.
Our customer support team will review your request.
We will provide the return instructions and prepaid shipping label.
Pack the product securely and follow the return instructions.

Please do not send products back without contacting us first.

5. Return Address

Our designated return facility is:

Shenzhen KuaiKua Technology Co., Ltd.
Room B104, Kaicheng High-Tech Park
No. 11 Jiali Road, Dalang Street
Longhua District
Shenzhen, Guangdong Province 518109
China

Returns must be authorised by our customer support team before shipment.

6. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

For statutory cancellations, refunds will be processed within the legally required timeframe, generally within 14 days after we receive the returned goods or evidence that they have been sent back, whichever occurs first.

For returns under our additional 30-day commercial policy, approved refunds will be processed within 14 days of receiving and inspecting the returned product.

Your payment provider may require additional time to display the refund in your account.

7. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Please provide:

Your order number.
A description of the problem.
Photographs or videos showing the issue, where possible.

We will assess your claim and provide an appropriate remedy in accordance with your statutory rights.

You will not be charged return shipping costs for valid faulty or incorrect-item claims.

8. Exchanges

If you would like to exchange a product, please contact our customer support team.

We will explain the available options.

9. Statutory Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.